Roadtrek makes several small, attractive RVs. They are compact and can go places larger RVs may not be able to.
After shopping around for over a year, I finally ordered a Roadtrek 210 Popular from RV Direct. RV Direct advertises heavily on the internet and has relatively low prices when compared to sticker prices at dealerships. I also thought it would be a fun shake-out to pick it up in the midwest and drive it back to Oregon with a friend of mine from England.
When I picked the Roadtrek up at the Elkhart IN facility, I discovered that it was missing the generator I had ordered. RV Direct and Roadtrek argued about which was responsible, and neither accepted fault. I asked to have the unit returned to the factory, the generator installed and the unit shipped back to me in Oregon. RV Direct refused to do this – they would only pay for an after-market generator and would not pay to ship it back to Oregon.
After returning home and hiring a lawyer, RV Direct agreed to have the generator installed after-market and shipped back to Oregon.
When buying an RV, be aware of the following potential problems:
1) If you special order a vehicle, the contract may relieve them of any obligation to take it back – it is yours regardless.
2) If an item does not specifically say “factory installed”, the vendor has the option of installing it after market. Make sure your contract specifies “factory installed” for all features you want installed at the factory.
3) If you get plates for it, it is considered “used”. It you discover that the vehicle you get is not what you ordered, they are not obligated to take it back. If they do take it back, they may give you a much lower price that they charged, even if you have not taken delivery.
4) If you have it delivered, very carefully go over the vehicle before accepting delivery. The storage drawer on my unit was badly bent and slid open while driving. The factory refused to pay for the repair because it had not been noted on delivery.
To avoid these problems:
1) Have all contracts reviewed by your lawyer.
2) Don’t get plates for a vehicle until you have personally inspected and approved it.
3) Make sure that all expectations are specifically spelled out in the sales contract.
4) Avoid buying big-ticket items through the internet – problems are much harder to resolve from a distance.
The Roadtrek is a nice (though in some respects flimsy) vehicle. Poor customer service from both factory and dealership also made it an expensive, unpleasant learning experience.